Frequently Asked Questions

What payment methods do you accept?

We currently accept payment via Bank Transfer (TransferWise), Western Union and Moneygram. If you want to use Credit Card payment, you can select TransferWise.

We can also accept orders by PayPal, but we only offer this payment to our old customers and sincere customer. Please contact us if you would like to do payment by PayPal.

How do I cancel my order?

If you didn't pay for the order or we didn't receive your payment, we will not process your order, so you don't have to cancel.

How do I pay for my order?

When you’re happy with the items in your basket and are ready to proceed to checkout, click ‘Checkout’ at the top of your screen. You will be guided through our checkout page, once you have provided this information, you’ll be redirected to the page that show you how to pay for it.

Do I receive email for my payment?

When your order is placed, you’ll receive an order email.

What shipping methods do you use?

We usually use EMS or DHL.

How do I track my delivery?

After you pay for the order and we arranged the delivery, we will send you the tracking number by email.

I haven’t received my order – what should I do?

Delivery usually need 7-10 working days. If you have concerns about an order please contact us and we can track for you.

Can I change my delivery address?

If we have already posted your order, it will not be possible to amend your delivery address. If you made an error during checkout which you have noticed immediately, please contact us as soon as possible.

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